Contact
Something not working, a payment that has not landed, or a question about a bonus? Here is the quickest route to an answer.
Live chat
Open on the site, day and night. Best for anything you need settled quickly — a deposit that has not shown up, a bonus that did not apply, a game that will not load.
Write to support@lizaro.com for anything that needs a document attached or a written record.
Three details get you answered in one round instead of three:
- The email address registered on the account
- The payment method involved
- The date and time it happened
For a payment question, add the reference from your transaction history and the team can go straight to the step it is stuck at.
Help Centre
Before you write, the Help Centre may already have it. It covers bonuses and promotions, casino, deposits, withdrawals, sportsbook, general questions, technical problems and account verification.
Privacy and data requests
Questions about your personal data, or a request to exercise your rights under the GDPR, go to our Data Protection Officer at dpo@lizaro.com.
Complaints
If support's first answer does not settle the matter, send a written complaint to complaints@lizaro.com.
Send it from the email address registered on the account, and include:
- COMPLAINT and the reason in the subject line
- A clear summary of what happened
- The specific dates and times involved
A complaints committee reviews the case and replies within 10 days. If it is unusually complex, it can take longer, and we will tell you if that is the case.
Response times
Live chat answers in minutes. Email is usually the same day. Complaints run to the 10-day timetable above.